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Crisis management challenges

European Electronic Communications Code (EECC)

The European Electronic Communications Code (EECC) mandates member countries to update emergency call management by 2022, covering public warning, emergency caller location, accessibility, and more.

Reverse 112 Public Warning System

Reverse 112 services aim to modernize public warning systems, allowing citizens near emergency locations to receive warnings and safety instructions.

HAVEN

Haven solution overview

  • Ensures structured and efficient communication with all involved parties.
  • Allows tracking of incident progress, population behavior, and crisis resolution impact.
  • Helps operators provide timely and accurate information and monitor its influence.
  • Provides safe insight into population behavior analytics for efficient incident planning and management.
  • Enables tracking of affected population response and adjustment of emergency actions if necessary.

High level architecture

Haven Bridge

ICT systems help public safety operators to manage a crisis by processing large volumes of information in short time periods.

Haven Beacon

Haven Beacon enables visualization of number of mobile devices in a specific area by gathering geolocation information from mobile network operators, aggregating it, and displaying on heat maps.

Haven Beam

By working with mobile network operators, HAVEN enables public safety organizations to reach people in the affected area through quick and efficient channels of communication.

FEATURES

List of features

  • Features of Beam - Unified Alerting integrates Cell Broadcast and SMS Now functionalities, offering public safety operators an efficient means to notify people in affected areas using multiple communication channels and real-time alert coverage monitoring.
  • Features of Beacon - Presence and movement analytics provide real-time insights into the concentration and movement of people within a specified area of interest, enabling more effective resource allocation and crisis response by public safety operators.
  • Features of Bridge - Unified Alerting integrates CAP and OTT functionalities, allowing public safety operators to issue consistent emergency alerts across various networks and platforms for rapid dissemination and enhanced public awareness.

Data management system

Introduction

Fast, Secure, Reliable, Efficient, Scalable, Real-time.

Data

Structured data: CSV, XML, JSON.
Input/output destination: Files: SFTP, Streams: TCP, Brokers: Message Queue, Databases.
Transform file format.

Enrichment

Correlate multiple data sources: CRM, DWH, Database.
Insert additional information.

Anonymization

Protect Personally Identifiable Information (PII), Combine multiple techniques, ID rotation.

Deanonymization

Reversible only. Secure, cannot be brute-forced. Different IDs for different purposes.

Data management system

  • Agregation - Aggregate common groups by age, location, multiple attributes. Increase privacy. No IDs – no single-out possibility. K-anonymity.
  • Consent - Selective data processing. Consent management- Internal, External. Opt in / Opt out - SMS, Web, App. Right to access, to be forgotten, to export.
  • Compliance - Intuitive & extensive GUI, Record all changes, Audit trail, Rigorous permissions, User roles’ based dashboard, Troubleshooting.

PPDR regulation

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Yellow light Services

 

Modern Civilization’s Lifeline

“Yellow light services” refer to essential public services focused on maintenance, repairs, and infrastructure work (unlike “blue light services,” which respond to immediate emergencies)

They ensure the ongoing functionality and safety of public spaces, roads, utilities, and other infrastructure components.

They work proactively to prevent potential hazards and maintain the quality and safety of essential infrastructure, as well as respond to critical issues.

 

These services include

  • Road & Highway Maintenance
  • Public Utilities Maintenance
  • Public Transit Maintenance
  • Waste Management & Sanitation
  • Infrastructure Maintenances
  • Voluntary Fire Department
  • Security & Prevention Services

Network API value from Yellow Light's perspective

 

Yellow light services often operate in environments with high communication congestion, primarily caused by increased public communication during emergencies.

Unlike blue light services, they typically lack dedicated communication resources, making it essential to prioritize effective and reliable communication tools.

To coordinate, respond swiftly, and address unique needs during such events, they require:

Network API value from Yellow Light’s perspective

  • Priority Communication and Reliable System Performance: Ensuring fast, uninterrupted communication to facilitate effective coordination during emergencies and special circumstances.
  • On-Demand High-Quality Connectivity: Access to robust connectivity tailored for their specific applications, supporting dedicated and frequently used devices.
  • Integrated Location Awareness: Real-time tracking of teams and equipment to optimize response and resource allocation.
  • Real-Time Performance and Availability Monitoring: Continuous updates on the status of communication systems and equipment to ensure operational readiness.
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